Terms + Conditions

SECURITY

This site has security measures in place to protect the loss, misuse and alteration of the information under our

    control. All data is protected.

PRICING

Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will

    be informed and asked if you wish to reconsider your order before proceeding.

If you are purchasing from outside the UK, currency exchange rates and credit card charges may make a difference to

    the amount billed on your credit card. Import duties or tax costs will be invoiced to you directly from FedEx. We

    recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

returns + exchanges

We hope that you will be absolutely delighted with your Softsunderwear. If for any reason you are not

    entirely satisfied with your purchase, we are happy to offer an exchange or credit note within 30 days of purchase.

    Alternatively, we will refund a sale made through this website if it is returned to us unworn, in perfect condition,

    and in its original packaging within 14 working days of your receipt of the order. Purchases exempt from both the

    refund and exchange policies, unless they are structurally faulty, are:

— Commissioned pieces (bespoke)

— Customised pieces

All sales are final for any items purchased at a discounted rate and no exchanges or refunds will be made on

    discounted items.

To return an online purchase, please contact [email protected] for further details. Please include your order

    number in the email.

Softsunderwear. does not accept any responsibility for any items lost, stolen or damaged in transit. These

    responsibilities are those of the customer. We recommend that UK items be sent by insured special delivery, and

    international items be sent using a secure and swift fully tracked service. Please note that the cost of shipping is

    not refundable. In the interests of fraud prevention, your refund will be issued by the same method by which you

    paid.

feedback and complaints

We always welcome feedback from our customers as it enables us to improve our service. If we should receive a

    complaint about any part of our service, by phone, email or letter, then it will be dealt with promptly. Please

    contact us on [email protected]

UNSUBSCRIBE

If you are a newsletter subscriber, then you can update your subscription preferences or completely unsubscribe by

    following the links at the bottom of any of our newsletters, or alternatively you can update your preferences from

    the ‘My Account’ page on our website.

online security

We do not store financial information like credit or debit card numbers on this site. All transactions are handled by

    a secure online independent payment service provider. We accept payment online by Visa, MasterCard, Maestro or Amex

    via the secure payment provider, Shopify Payments. Payment can also be made using Paypal.

intellectual property + design rights

Design Rights and Copyrights remain the sole property of Softsunderwear. Your use of this website and its

    contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual

    property and material rights relating to its content. Any reproduction or redistribution of the aforementioned

    content is prohibited and may result in civil and criminal penalties.